How to request a refund
Contact us through the Contact page with the order reference or the email used for the purchase, and we follow the request through to the end. Never send full card details in a message.
Refunds
A clear refund policy, written in plain language.
This policy applies to paid Formza subscriptions. It does not limit mandatory consumer rights that apply to you.
How long it takes
We reply to refund requests within the next few working days and tell you the outcome and the reason for it plainly.
When a refund may be available
We do not promise that every payment is automatically refundable. Eligibility depends on the order circumstances, applicable mandatory consumer rights, and whether the service was faulty or materially different from what was described at purchase.
How refunds are returned
An approved refund goes back to the same payment method you paid with. How soon it appears can vary by bank or payment method.
Cancellation is not a refund
Canceling a subscription prevents future renewals according to the cancellation timing and terms, but does not automatically refund fees for a billing period that has already started. See Billing & Cancellation for details.
Need help with a subscription or transaction?
Contact us with any question about using Formza, your subscription, an invoice or a refund.